Course Overview

Build essential awareness of the new unfair trading rules and understand how they apply in practice.

The Digital Markets, Competition and Consumers Act (DMCC) introduces significant changes to the UK’s consumer protection framework, particularly in relation to unfair commercial practices and enforcement powers. This Level 1 course provides a clear and practical introduction to the unfair trading provisions under the DMCC. It explains the key concepts, terminology and legal framework in an accessible way, helping participants understand how the law works and where it may apply in practice. The course is designed to give learners the foundation knowledge needed before moving into more detailed training or enforcement scenarios. Whether you are new to consumer protection or looking to refresh your understanding of the new legislation, this course will help you develop confidence with the core principles of unfair trading law.

Course curriculum

    1. Welcome to the course

    2. L1 Unfair Trading Knowledge Pack

    3. Course Slides

    4. Watch the L1 Unfair Trading Video

    5. Knowledge Check – Test Your DMCC Unfair Trading Knowledge

      FREE PREVIEW

    6. Further information

About this course

  • £30.00
  • 6 lessons

About our Level 1 recorded training

Build essential awareness and understanding of core concepts to enhance knowledge and prepare for further learning

  • Reference Materials

    Alongside each course there is a detailed professional reference pack containing full explanations of the topic covered in the course. This is intended to support learning and reduce the need to take notes.

  • Flexible Learning

    All of our Level 1 sessions are 30-60 minutes, making them easy to fit in around your work day. They can be paused or replayed at any time, and you will have access for 3 months.

  • Expert-Led Training

    Our courses are developed and delivered by experienced Trading Standards professionals with extensive knowledge of consumer protection law and enforcement practice. The training combines legal accuracy with practical insight to help you understand how the legislation works in the real world.

What you will learn

By the end of this course you will be able to:

  • Understand the purpose and scope of the unfair trading provisions under the DMCC

  • Define key terms: trader, consumer, commercial practice, product, average consumer, transactional decision

  • Identify prohibited unfair practices – including misleading actions/omissions, aggressive practices, lack of professional diligence, and the list of banned practices (Schedule 20).

  • Recognise enforcement mechanisms (criminal offences vs civil enforcement) and basic penalties

Instructor(s)

Director and trainer Clare Forbes

Clare is a Chartered Trading Standards Practitioner with 20 years of regulatory experience in a broad range of legislative areas. She has an excellent understanding of the wider regulatory environment having worked with a variety of local and national stakeholders. She has particular experience in providing support to organisations and businesses to achieve compliance through advice, auditing and training. Clare is recognised as a leading figure in the Trading Standards field, holding positions as subject matter expert, contributing to the development of guidance for the Chartered Trading Standards Institute and the European Commission, and delivering training for the national qualification for Trading Standards (CPCF) and L6 Trading Standards Professional Apprenticeship